lunabet login Platform Account Terms

Account Opening and Verification on lunabet login

To open an account on lunabet login, you must be of legal age in your jurisdiction and provide accurate personal information during registration. We collect your name, email, phone number, date of birth, and residential address. All information you submit must be genuine and kept current; if details change, you are responsible for updating your profile immediately.

Before you can deposit or withdraw on lunabet login, we require identity verification (KYC — Know Your Customer). You must upload a photo ID (passport, national identity card, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement dated within three months). Our compliance team reviews these documents within 24 business hours under normal conditions. If documents are unclear or information is mismatched, we request resubmission with guidance.

• Your lunabet login account is personal and non-transferable. You may not share your login credentials or allow others to use your account.
• We reserve the right to limit, suspend, or close any account that violates our terms, engages in fraud, or operates in breach of applicable law.
• Multiple accounts per person are prohibited. If we detect duplicate registrations, we consolidate funds to one account and close the others.

Deposits and Payment Methods on lunabet login

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, or e-wallet. When you deposit on lunabet login, funds are credited to your account immediately (for e-wallets) or within one business day (for bank transfers). We do not add fees to your deposit—what you transfer is what appears in your balance.

Deposits are non-refundable once processed. If you transfer funds by mistake (wrong amount, duplicate transfer), contact our support team immediately with proof of transaction. We investigate and may reverse deposits in genuine error cases, but we reserve the right to apply any winnings generated from mistaken deposits to legitimate players' bonuses or charity.

Minimum and maximum deposit amounts are set per payment method and displayed during checkout. These limits vary based on our liquidity management and partner agreements—we adjust them occasionally without prior notice, but any change applies only to new transactions.

Bonus Terms and Wagering Requirements

When you claim a welcome offer, reload bonus, cashback, or referral reward on lunabet login, that bonus credit is placed in a Virtual Account separate from your cash balance. The bonus comes with a playthrough (wagering) requirement—a multiplier stating how many times you must play through the bonus amount before it converts to withdrawable cash.

For example: if you claim a bonus with a 1x playthrough requirement, you must play through the bonus amount once on eligible games before conversion. Playthrough tracking is automatic; we display real-time progress in your account dashboard. Once you clear the requirement, the bonus converts to cash automatically.

• Bonus offers on lunabet login have expiry dates. If you do not claim or complete playthrough within the window, the bonus expires and is forfeited.
• Not all games contribute equally to playthrough. Football sportsbook markets may contribute non-specific info, while slots contribute non-specific info—we disclose contribution rates in each offer's terms.
• You cannot withdraw bonus credit directly; only cash resulting from bonus playthrough is withdrawable. If you request withdrawal while bonus playthrough is incomplete, we void the remaining bonus and process cash withdrawal.

Withdrawals and Payment Processing

We process withdrawal requests from your cash balance (winnings after bonus playthrough, or your own funds). On lunabet login, you navigate to Account > Withdrawals, select your payment method, and enter the amount. Our system checks your balance, verifies account status, and confirms payment method ownership.

Large withdrawals or withdrawals flagged by our compliance system may require additional verification (proof of payment method ownership, source-of-funds documentation). This process can extend timelines but is necessary to prevent fraud and meet regulatory obligations.

We reserve the right to reject withdrawals if we suspect fraud, money laundering, or breach of our terms. If a withdrawal is refused, we notify you with a reason and work with you to resolve legitimate issues.

Fair Play and Game Integrity on lunabet login

All games on lunabet login use certified random-number generators (RNGs) audited by independent testing laboratories. We publish RNG certificates on request. Football odds and esports markets are set by our trading team according to market consensus and adjusted for our risk exposure—they are not manipulated per player or session.

We do not alter game outcomes, odds, or odds updates to favour or penalise any player. If you believe a game error, odds miscalculation, or balance discrepancy has occurred, report it to our support team immediately with screenshots or transaction IDs. We investigate all legitimate disputes and correct errors promptly.

Disputes must be reported within 48 hours of the incident. We investigate and respond within five business days. If we confirm an error on our side, we restore your balance plus interest; if the dispute is deemed invalid or outside our scope, we explain our decision in writing.

Account Suspension and Closure

We may suspend or close your lunabet login account if we detect fraud, multiple accounts, breach of terms, underage access, or activity from prohibited jurisdictions. Suspension is temporary; closure is permanent. When we suspend an account, your balance is frozen pending investigation. If the investigation clears you, we restore access and your funds.

If we close your account permanently, we retain your funds in trust for 90 days, then donate unclaimed funds to charity. You may request account closure at any time via support—we process your request within 48 hours and return any remaining balance to your registered withdrawal method within five business days.

Dispute Resolution and Our Commitment to You

If you have a concern about your lunabet login account, a transaction, or a game outcome, contact our support team via live chat, email, or phone. We respond to live chat during extended business hours and to email within 24 hours. We treat all disputes with equal care regardless of your account tier or location (Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere).

Our dispute process is straightforward: you report the issue, we gather evidence, we investigate, and we respond with a decision and explanation within five business days. If you disagree with our decision, you may escalate to our Complaints Officer, who reviews the case independently. We keep records of all disputes and resolutions to improve our service.

We at lunabet login are committed to transparent, fair treatment. We do not hide behind terms to evade legitimate claims, and we hold our team accountable when errors occur. Your experience on our platform matters to us, and we work to resolve conflicts promptly and fairly.